Abstract
The hospitality and tourism industry has recently undergone a profound
transformation driven by information and communication technologies developments
thanks to innovations in Artificial Intelligence and its tools. However, although the
literature on AI and tourism is growing, scientific research on these themes is still
fuzzy and fragmented. This study’s objective is to provide an overview of the literature
state-of-the-art related to sustainable tourism and technological innovations, offering
insights for further advancing this domain. I employ a comprehensive review of
websites, articles, books, chapters, and cases collected from Web of Science and
Scopus databases.
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