Abstract
Industry 4.0 has transformed the way businesses operate and deliver value to
their clients. This research aims to investigate the influence of Industry 4.0 on client
value added. The study reviews the literature on Industry 4.0 and client value added
and conducts a survey to gather data from companies that have acquired technologies
of Industry 4.0. The findings of the study suggest that Industry 4.0 has a remarkable
and positive influence on client value added. The adoption of Industry 4.0 technologies
results in improved efficiency, enhanced quality, increased customization, and greater
customer engagement, all of which contribute to a better client experience and
increased client value added. The paper concludes by highlighting the importance of
Industry 4.0 for businesses seeking to improve their client value added and remain
competitive in the marketplace.
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