Abstract
Technology breakthroughs brought unforeseen competition among telecom
operators in Africa. Digitization and digital transformation were the results of the
revolution in technology. The study uses a literature review to discuss the digital
initiative and digital transformation of African telecom operators’ changes and
challenges. Although Africa is still stepping ahead to effectively engage itself in
digitization and technology, especially in the telecommunications industry, the
outcome of digitization is to bring out the company's profit, gain more customers
through experience, and increase efficiency and effectiveness. The results show that
customization, sales optimization networks, single-run access networks, and power
machine learning are positive trends that African telecom operators must focus on to
bring about changes in the telecommunications industry. The managerial implication of
the study is that telecom operators must invest in technology and infrastructure that
facilitate digitization and digital transformation to operate accordingly.
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