Prerequisites for Healthy Organizational Change

The Importance of Trust in Organizational Change

Author(s): Ole H. Sorensen and Peter Hasle

Pp: 10-20 (11)

DOI: 10.2174/978160805011610901010010

* (Excluding Mailing and Handling)

Abstract

Trust is important for successful organizational change and, because change processes are accelerating in contemporary organizations, trust and distrust are becoming increasingly important. Furthermore, change events transform the established social relations and therefore they can become a challenge to trust. Trust or distrust might therefore be different outcomes of change processes that will affect how future organizational changes can be implemented. These issues have been explored in two manufacturing firms where trust relations played a major role in the outcome of initiatives intended to improve the psychosocial working environment. Change events initiated a decline in trust. The management in one firm succeeded in introducing actions that were interpreted as trustworthy, thereby stopping the decline in trust. The management and employees in the other firm were stuck in a stalemate of distrust. Power disparity and uncertainty in change processes seem to compel the employees to make perpetual interpretations of management actions to discover possible motives. Thereby, seemingly small issues can be imbued with strong symbolic meanings that might threaten trust and hamper organizational change. A theoretical model is presented that describes the relations between change, trust, and interpretation.

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      • 13. app/Models/UserAccess/UserAccess.php:1266
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      • 15. vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
      • 16. vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
      • 17. vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
    • (select j.user_access_id,j.volume_id,j.user_id,j.from_ip,j.to_ip,j.type,j.track,"Trial Access" as access_base_text, CASE j.type WHEN 111 THEN true ELSE false END as terms_popup, "S" as content_download_type, null as restricted_user_access_key, null as restricted_user_access_type, CASE j.track WHEN 0 THEN false ELSE true END as tracksAccessByVolume,"chapter" as access_level, j.chapter_id from `user_access_chapter_trail` as `j` inner join `user_access_info` as `info` on `j`.`user_access_id` = `info`.`user_access_id` where ((j.from_ip <= 222023364 and j.to_ip >=222023364 )) and ((j.from_date <= 1740459908 and j.to_date >= 1740459908 and j.perpetual= 0) or (j.from_date is null and j.to_date is null and j.perpetual= 1)) and j.chapter_id = 2695) union (select j.user_access_id,j.volume_id,j.user_id,j.from_ip,j.to_ip,j.type,j.track,"Subscribed" as access_base_text, false as terms_popup, "S" as content_download_type, null as restricted_user_access_key, null as restricted_user_access_type, CASE j.track WHEN 0 THEN false ELSE true END as tracksAccessByVolume,"chapter" as access_level, j.chapter_id from `user_access_chapter_corporate` as `j` inner join `user_access_info` as `info` on `j`.`user_access_id` = `info`.`user_access_id` where ((j.from_ip <= 222023364 and j.to_ip >=222023364 )) and ((j.from_date <= 1740459908 and j.to_date >= 1740459908 and j.perpetual= 0) or (j.from_date is null and j.to_date is null and j.perpetual= 1)) and j.chapter_id = 2695) union (select j.user_access_id,j.volume_id,j.user_id,j.from_ip,j.to_ip,j.type,j.track,"Token Based Access" as access_base_text, false as terms_popup, "R" as content_download_type, j.uc_id as restricted_user_access_key, "v" as restricted_user_access_type, CASE j.track WHEN 0 THEN false ELSE true END as tracksAccessByVolume,"chapter" as access_level, j.chapter_id from `user_access_chapter_token` as `j` inner join `user_access_info` as `info` on `j`.`user_access_id` = `info`.`user_access_id` where ((j.from_ip <= 222023364 and j.to_ip >=222023364 )) and ((j.from_date <= 1740459908 and j.to_date >= 1740459908 and j.perpetual= 0) or (j.from_date is null and j.to_date is null and j.perpetual= 1)) and j.chapter_id = 2695)
      960μsalphaeurekaselec_live_10_06_2022UserAccess.php#1266
      Backtrace
      • 13. app/Models/UserAccess/UserAccess.php:1266
      • 14. app/Http/Controllers/ChapterController.php:1549
      • 15. vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
      • 16. vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
      • 17. vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
    • select b.banner_link, b.banner_name, b.banner_script, b.banner_remarks, b.banner_file_name, b.banner_placement, bd.content_type, bd.content_id from `tbl_banner` as `b` inner join `tbl_banner_detail` as `bd` on `bd`.`banner_id` = `b`.`banner_id` inner join `users` as `u` on `u`.`id` = `b`.`updated_by` where `b`.`banner_ebook` = 1 and `bd`.`content_type` = 'B' and `bd`.`content_id` = 973 and `b`.`banner_from_date` <= 1740459908 and `b`.`banner_to_date` >= 1740459908 and `b`.`banner_status` = 'A' order by `b`.`banner_id` desc
      1.51msalphaeurekaselec_live_10_06_2022Banner.php#95
      Bindings
      • 0: 1
      • 1: B
      • 2: 973
      • 3: 1740459908
      • 4: 1740459908
      • 5: A
      Backtrace
      • 13. app/Models/Banner.php:95
      • 14. app/Http/helpers.php:404
      • 17. vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
      • 18. vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
      • 19. vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:73
    • select count(*) as aggregate from `uc_cart_products` where cart_id='76bd608d97a0e32d8316ff123f92ded2'
      360μsalphaeurekaselec_live_10_06_2022Cart.php#271
      Backtrace
      • 15. app/Models/Cart.php:271
      • 16. view::layouts._header:260
      • 18. vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
      • 19. vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
      • 20. vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:73
    App\Models\Chapter
    1Chapter.php#?
    App\Models\Keywords
    1Keywords.php#?
    App\Models\Ebook
    1Ebook.php#?
        _token
        EBRDmI95M2pcQYVRwhylZXkuq63dEEN5UAPhS8Xf
        uc_cart_id
        76bd608d97a0e32d8316ff123f92ded2
        _previous
        array:1 [ "url" => "https://alpha.eurekaselect.com/chapter/2695" ]
        _flash
        array:2 [ "old" => [] "new" => [] ]
        PHPDEBUGBAR_STACK_DATA
        []
        path_info
        /chapter/2695
        status_code
        200
        
        status_text
        OK
        format
        html
        content_type
        text/html; charset=UTF-8
        request_query
        []
        
        request_request
        []
        
        request_headers
        0 of 0
        array:17 [ "x-https" => array:1 [ 0 => "1" ] "host" => array:1 [ 0 => "alpha.eurekaselect.com" ] "priority" => array:1 [ 0 => "u=0, i" ] "cookie" => array:1 [ 0 => "wayfindertarget=eyJpdiI6IjJhOWNVa0hNNEczd1hKVTA5QWlJa1E9PSIsInZhbHVlIjoiWDIxWnIybXBBSGhLS2VHZmFtaTBQdUVNK2M4N0I0bXZiNEQxZU5zdzRsbz0iLCJtYWMiOiI5ZDc4ZTJiNTc5NDE3Yjg0YmIxM2Y4NWJlZWIzMmQwMGZhMmU5NTA0ZTNiNTBiYThmNjMzNmU3NjY2NWU5YWIyIiwidGFnIjoiIn0%3Dwayfindertarget=eyJpdiI6IjJhOWNVa0hNNEczd1hKVTA5QWlJa1E9PSIsInZhbHVlIjoiWDIxWnIybXBBSGhLS2VHZmFtaTBQdUVNK2M4N0I0bXZiNEQxZU5zdzRsbz0iLCJtYWMiOiI5ZDc4ZTJiNTc5NDE3" ] "accept-encoding" => array:1 [ 0 => "gzip, deflate, br, zstd" ] "sec-fetch-dest" => array:1 [ 0 => "document" ] "sec-fetch-user" => array:1 [ 0 => "?1" ] "sec-fetch-mode" => array:1 [ 0 => "navigate" ] "sec-fetch-site" => array:1 [ 0 => "none" ] "accept" => array:1 [ 0 => "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7" ] "user-agent" => array:1 [ 0 => "Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)" ] "upgrade-insecure-requests" => array:1 [ 0 => "1" ] "sec-ch-ua-platform" => array:1 [ 0 => ""Windows"" ] "sec-ch-ua-mobile" => array:1 [ 0 => "?0" ] "sec-ch-ua" => array:1 [ 0 => ""HeadlessChrome";v="129", "Not=A?Brand";v="8", "Chromium";v="129"" ] "cache-control" => array:1 [ 0 => "no-cache" ] "pragma" => array:1 [ 0 => "no-cache" ] ]
        request_cookies
        0 of 0
        array:1 [ "wayfindertarget" => null ]
        response_headers
        0 of 0
        array:5 [ "content-type" => array:1 [ 0 => "text/html; charset=UTF-8" ] "cache-control" => array:1 [ 0 => "no-cache, private" ] "date" => array:1 [ 0 => "Tue, 25 Feb 2025 05:05:08 GMT" ] "set-cookie" => array:2 [ 0 => "XSRF-TOKEN=eyJpdiI6IjNPZDVkSC9mZktyRHNYZUJBRnZLZVE9PSIsInZhbHVlIjoiZy8xNUlkY3dOYXg1NktuYkgxaWJmRlFlOWZZazJ3NERtaFR6cjJuUUFqVTlaSE43U0oyaUVlT0t1TkNWV2ZvVCtMR29IYWxxcVlrQ28rUlpwaVVqTzlpVHZQRUVHYVlTQ3RNdEorNW5ERTN4ZzZaNUhzS0I0M2N6VTBNdGRCNmEiLCJtYWMiOiI1ZTg2MTQ0ZDdmYzc0NjE2NjllNzI0ZjQ0NDkwMTQ3ZDgxMDQ1MWZmNTQ3ZTAxZWQ2OTBlYWQ2OTI4NGRkNTAyIiwidGFnIjoiIn0%3D; expires=Thu, 27 Feb 2025 17:05:08 GMT; Max-Age=216000; path=/; secure; samesite=laxXSRF-TOKEN=eyJpdiI6IjNPZDVkSC9mZktyRHNYZUJBRnZLZVE9PSIsInZhbHVlIjoiZy8xNUlkY3dOYXg1NktuYkgxaWJmRlFlOWZZazJ3NERtaFR6cjJuUUFqVTlaSE43U0oyaUVlT0t1TkNWV2ZvVCtMR29IY" 1 => "alphaeurekaselectnet_session=eyJpdiI6ImE2ZisrQ2hJZXM3c0tDOFFtRUtFOEE9PSIsInZhbHVlIjoiWnVOT00yRDZHZXV3eHJZQ3pxUHVsWGcyRXZyWkc4QUcrVGUvZnNMTnQ3cTVDYXpSa2RPdWp6OFJubE5nZDdFL285MjQ1eUN4TVhuQ1BkRGdyc2JtOTByTDcvYjFQbHcrY05Ham4xdk90YXNCQjVIT0FkVHFzeFAzNHYvUlZ0bFMiLCJtYWMiOiI1ZGQ3NTgxN2Y5OTE0ZjJmOTdkZTgxMjVmZGQzM2JjNjRmMTZjMGYyYmM3ZDFiMmY0MzRjNzRmN2QyYTdjZDczIiwidGFnIjoiIn0%3D; path=/; secure; httponly; samesite=laxalphaeurekaselectnet_session=eyJpdiI6ImE2ZisrQ2hJZXM3c0tDOFFtRUtFOEE9PSIsInZhbHVlIjoiWnVOT00yRDZHZXV3eHJZQ3pxUHVsWGcyRXZyWkc4QUcrVGUvZnNMTnQ3cTVDYXpSa2RPdWp6OFJ" ] "Set-Cookie" => array:2 [ 0 => "XSRF-TOKEN=eyJpdiI6IjNPZDVkSC9mZktyRHNYZUJBRnZLZVE9PSIsInZhbHVlIjoiZy8xNUlkY3dOYXg1NktuYkgxaWJmRlFlOWZZazJ3NERtaFR6cjJuUUFqVTlaSE43U0oyaUVlT0t1TkNWV2ZvVCtMR29IYWxxcVlrQ28rUlpwaVVqTzlpVHZQRUVHYVlTQ3RNdEorNW5ERTN4ZzZaNUhzS0I0M2N6VTBNdGRCNmEiLCJtYWMiOiI1ZTg2MTQ0ZDdmYzc0NjE2NjllNzI0ZjQ0NDkwMTQ3ZDgxMDQ1MWZmNTQ3ZTAxZWQ2OTBlYWQ2OTI4NGRkNTAyIiwidGFnIjoiIn0%3D; expires=Thu, 27-Feb-2025 17:05:08 GMT; path=/; secureXSRF-TOKEN=eyJpdiI6IjNPZDVkSC9mZktyRHNYZUJBRnZLZVE9PSIsInZhbHVlIjoiZy8xNUlkY3dOYXg1NktuYkgxaWJmRlFlOWZZazJ3NERtaFR6cjJuUUFqVTlaSE43U0oyaUVlT0t1TkNWV2ZvVCtMR29IY" 1 => "alphaeurekaselectnet_session=eyJpdiI6ImE2ZisrQ2hJZXM3c0tDOFFtRUtFOEE9PSIsInZhbHVlIjoiWnVOT00yRDZHZXV3eHJZQ3pxUHVsWGcyRXZyWkc4QUcrVGUvZnNMTnQ3cTVDYXpSa2RPdWp6OFJubE5nZDdFL285MjQ1eUN4TVhuQ1BkRGdyc2JtOTByTDcvYjFQbHcrY05Ham4xdk90YXNCQjVIT0FkVHFzeFAzNHYvUlZ0bFMiLCJtYWMiOiI1ZGQ3NTgxN2Y5OTE0ZjJmOTdkZTgxMjVmZGQzM2JjNjRmMTZjMGYyYmM3ZDFiMmY0MzRjNzRmN2QyYTdjZDczIiwidGFnIjoiIn0%3D; path=/; secure; httponlyalphaeurekaselectnet_session=eyJpdiI6ImE2ZisrQ2hJZXM3c0tDOFFtRUtFOEE9PSIsInZhbHVlIjoiWnVOT00yRDZHZXV3eHJZQ3pxUHVsWGcyRXZyWkc4QUcrVGUvZnNMTnQ3cTVDYXpSa2RPdWp6OFJ" ] ]
        session_attributes
        0 of 0
        array:5 [ "_token" => "EBRDmI95M2pcQYVRwhylZXkuq63dEEN5UAPhS8Xf" "uc_cart_id" => "76bd608d97a0e32d8316ff123f92ded2" "_previous" => array:1 [ "url" => "https://alpha.eurekaselect.com/chapter/2695" ] "_flash" => array:2 [ "old" => [] "new" => [] ] "PHPDEBUGBAR_STACK_DATA" => [] ]
        ClearShow all
        Date ↕MethodURLData
        #12025-02-25 05:05:08GET/chapter/2695112193