CULTIVATING EMPATHY: Inspiring Health Professionals to Communicate More Effectively

How to be Empathetic

Author(s): Kathleen Stephany

Pp: 99-126 (28)

DOI: 10.2174/9781608059881115010009

* (Excluding Mailing and Handling)

Abstract

Chapter five presented strategies on how to develop empathy as a lived skill. Becoming more self-aware was proposed as a means to that end through the use of the following techniques: reflective journaling; mindfulness; obtaining feedback from others; learning from lived experiences; and being more conscious of non-verbal messaging. Additional strategies to increase empathy were presented by enhancing other-awareness through: mindful listening; reading other people’s non-verbal cues; making use of open-ended questions and seeking clarification. Practicing kindness on purpose was recommended as another way to develop empathy. In the case in point a social worker revealed how her encounter with a stranger helped her to experience a change of heart. Because learning empathy is an active process and must come from experience, a role-play simulation on hearing voices was presented.


Keywords: By-stander effect, clarification, closed-ended question, compassion, constructive feedback, empathy, kindness, lived experience, mindful listening, mindfulness meditation, mindless listening, non-verbal cues, open-ended question, other-awareness, paraphrasing, reflective journaling, self-awareness.

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      • 13. app/Models/UserAccess/UserAccess.php:1266
      • 14. app/Http/Controllers/ChapterController.php:1518
      • 15. vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
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      • 13. app/Models/UserAccess/UserAccess.php:1266
      • 14. app/Http/Controllers/ChapterController.php:1549
      • 15. vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
      • 16. vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
      • 17. vendor/laravel/framework/src/Illuminate/Routing/Route.php:260
    • select b.banner_link, b.banner_name, b.banner_script, b.banner_remarks, b.banner_file_name, b.banner_placement, bd.content_type, bd.content_id from `tbl_banner` as `b` inner join `tbl_banner_detail` as `bd` on `bd`.`banner_id` = `b`.`banner_id` inner join `users` as `u` on `u`.`id` = `b`.`updated_by` where `b`.`banner_ebook` = 1 and `bd`.`content_type` = 'B' and `bd`.`content_id` = 1679 and `b`.`banner_from_date` <= 1740775693 and `b`.`banner_to_date` >= 1740775693 and `b`.`banner_status` = 'A' order by `b`.`banner_id` desc
      7.32msalphaeurekaselec_live_10_06_2022Banner.php#95
      Bindings
      • 0: 1
      • 1: B
      • 2: 1679
      • 3: 1740775693
      • 4: 1740775693
      • 5: A
      Backtrace
      • 13. app/Models/Banner.php:95
      • 14. app/Http/helpers.php:404
      • 17. vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
      • 18. vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
      • 19. vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:73
    • select count(*) as aggregate from `uc_cart_products` where cart_id='eafcfe63214610a7c1132cfca7da9203'
      2.12msalphaeurekaselec_live_10_06_2022Cart.php#271
      Backtrace
      • 15. app/Models/Cart.php:271
      • 16. view::layouts._header:291
      • 18. vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
      • 19. vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
      • 20. vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:73
    App\Models\Keywords
    17Keywords.php#?
    App\Models\Chapter
    1Chapter.php#?
    App\Models\Ebook
    1Ebook.php#?
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        PHPDEBUGBAR_STACK_DATA
        []
        path_info
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        status_code
        200
        
        status_text
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        format
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        request_query
        []
        
        request_request
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        request_headers
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        ClearShow all
        Date ↕MethodURLData
        #12025-02-28 20:48:13GET/chapter/70321121819