Login Register Cart 0
Generic placeholder image

Recent Patents on Engineering

Editor-in-Chief

ISSN (Print): 1872-2121
ISSN (Online): 2212-4047

Back
Journal Home About Journal Editorial Board Journal Insight Current Issue Volumes/Issues
Subscribe
Review Article

Current Understanding, Motivations, and Barriers Towards Implementing Sustainable Initiatives in the Hospitality Industry in the Age of Automation and Artificial Intelligence

Author(s): Alok Bihari Singh*, Gaurav Gaurav, Prabir Sarkar, Govind Sharan Dangayach and Makkhan Lal Meena

Volume 18, Issue 7, 2024

Published on: 27 October, 2023

Article ID: e271023222805 Pages: 24

DOI: 10.2174/0118722121239293230926034213

Price: $65

Abstract

Background: Sustainability concerns are rapidly being acknowledged as a key concern for hospitality sectors worldwide. Sustainable initiatives immediately contribute to improved organizational performance in terms of utility consumption, waste management, and regulatory compliance, resulting in cost-effectiveness and competitive advantage through distinctiveness.

Objective: The purpose of the patent study is to analyze and summarize the motivations, indicators, and barriers towards applications of sustainable initiatives and modern technologies in the hospitality industry using the existing literature to develop a current understanding of the subject and know the way the current industry is thinking about it.

Method: This study is a combination of systematic and bibliometric review, where the systematic review was based on selected articles from reputed journal databases, and the bibliometric review was conducted using VOS viewer and web of science database for a period of 20 years (2002- 2022) Seven research questions were framed and answered for the systematic review.

Result: By describing the motivations, barriers, and impacts of implementing sustainability initiatives and cutting-edge technologies like AI and machine learning in the hospitality sector, the study helps practitioners and academics understand its present state for robust research. The current condition of such implantations in the hospitality sector is also discussed.

Conclusion: This study adds value by shedding light on the perspective of sustainability in the hospitality industry by considering the recommendations and practical advice for hotel management suggested in the existing literature about the application of current sustainability innovations and effective sustainability initiatives in hotel management.

Graphical Abstract

[1]
"Sustainability and government resources | solutions – climate change: Vital signs of the planet", Available From: https://climate.nasa.gov/solutions/resources/ (Accessed Nov 24 2021).
[2]
R.W. Kates, and T.M. Parris, "Long-term trends and a sustainability transition", Proc. Natl. Acad. Sci., vol. 100, no. 14, pp. 8062-8067, 2003.
[http://dx.doi.org/10.1073/pnas.1231331100] [PMID: 12829798]
[3]
G.H. Brundtland, "Our common future—call for action", Environ. Conserv., vol. 14, no. 4, pp. 291-294, 1987.
[http://dx.doi.org/10.1017/S0376892900016805]
[4]
L. Shi, L. Han, F. Yang, and L. Gao, "The evolution of sustainable development theory: Types, goals, and research prospects", Sustainability, vol. 11, no. 24, p. 7158, 2019.
[http://dx.doi.org/10.3390/su11247158]
[5]
A.G. Assaf, A. Josiassen, and L.K. Cvelbar, "Does triple bottom line reporting improve hotel performance?", Int. J. Hospit. Manag., vol. 31, no. 2, pp. 596-600, 2012.
[http://dx.doi.org/10.1016/j.ijhm.2011.08.005]
[6]
P. Bohdanowicz, and I. Martinac, Attitudes towards sustainability in chain hotels Results of a european survey., pp. 19-21, 2003.
[7]
O.E. Ogunmakinde, T. Egbelakin, and W. Sher, "Contributions of the circular economy to the UN sustainable development goals through sustainable construction", Resour. Conserv. Recycling, vol. 178, p. 106023, 2022.
[http://dx.doi.org/10.1016/j.resconrec.2021.106023]
[8]
A. Singh, "Recent research progress on corporate social responsibility of", Eng. Proc., vol. 37, no. 1, pp. 1-6, 2023.
[http://dx.doi.org/10.3390/ECP2023-14726]
[9]
N. Tzschentke, D. Kirk, and P.A. Lynch, "Reasons for going green in serviced accommodation establishments", Int. J. Contemp. Hosp. Manag., vol. 16, no. 2, pp. 116-124, 2004.
[http://dx.doi.org/10.1108/09596110410520007]
[10]
D. Jamali, and T. Keshishian, "Uneasy alliances: Lessons learned from partnerships between businesses and NGOs in the context of CSR", J. Bus. Ethics, vol. 84, no. 2, pp. 277-295, 2009.
[http://dx.doi.org/10.1007/s10551-008-9708-1]
[11]
B.B. Boley, and M. Uysal, "Competitive synergy through practicing triple bottom line sustainability: Evidence from three hospitality case studies", Tour. Hosp. Res., vol. 13, no. 4, pp. 226-238, 2013.
[http://dx.doi.org/10.1177/1467358414528528]
[12]
C.A. King, "What is hospitality?", Int. J. Hospit. Manag., vol. 14, no. 3-4, pp. 219-234, 1995.
[http://dx.doi.org/10.1016/0278-4319(95)00045-3]
[13]
P. Bohdanowicz, "European hoteliers’ environmental attitudes: Greening the business", Cornell Hotel Restaur. Adm. Q., vol. 46, no. 2, pp. 188-204, 2005.
[http://dx.doi.org/10.1177/0010880404273891]
[14]
D. Scott, P. Peeters, and S. Gössling, "Can tourism deliver its “aspirational” greenhouse gas emission reduction targets?", J. Sustain. Tour., vol. 18, no. 3, pp. 393-408, 2010.
[http://dx.doi.org/10.1080/09669581003653542]
[15]
A. Bruns-Smith, V. Choy, H. Chong, and R. Verma, "Environmental sustainability in the hospitality industry: Best practices, guest participation, and customer satisfaction", School of Hotel Administration, 2015.
[16]
L.B. DeLind, "Are local food and the local food movement taking us where we want to go? Or are we hitching our wagons to the wrong stars?", Agric. Human Values, vol. 28, no. 2, pp. 273-283, 2011.
[http://dx.doi.org/10.1007/s10460-010-9263-0]
[17]
A. Kasim, "Corporate environmentalism in the hotel sector: Evidence of drivers and barriers in Penang, Malaysia", J. Sustain. Tour., vol. 15, no. 6, pp. 680-699, 2007.
[http://dx.doi.org/10.2167/jost575.0]
[18]
M. Ottenbacher, R. Harrington, and H.G. Parsa, "“Defining the hospitality discipline: A discussion of pedagogical and research implications,” J. Hosp. &", J. Hosp. Tour. Res., vol. 33, no. 3, pp. 263-283, 2009.
[http://dx.doi.org/10.1177/1096348009338675]
[19]
"Travel & Tourism Economic Impact | World Travel & Tourism Council (WTTC)", Available From: https://wttc.org/Research/Economic-Impact (Accessed Oct. 14, 2021).
[20]
Y. Ali, M. Mustafa, S. Al-Mashaqbah, K. Mashal, and M. Mohsen, "Potential of energy savings in the hotel sector in Jordan", Energy Convers. Manage., vol. 49, no. 11, pp. 3391-3397, 2008.
[http://dx.doi.org/10.1016/j.enconman.2007.09.036]
[21]
S.I. Pirani, and H.A. Arafat, "Solid waste management in the hospitality industry: A review", J. Environ. Manage., vol. 146, pp. 320-336, 2014.
[http://dx.doi.org/10.1016/j.jenvman.2014.07.038] [PMID: 25194519]
[22]
P. Bohdanowicz, "Environmental awareness and initiatives in the Swedish and Polish hotel industries—survey results", Int. J. Hospit. Manag., vol. 25, no. 4, pp. 662-682, 2006.
[http://dx.doi.org/10.1016/j.ijhm.2005.06.006]
[23]
M.A. Baker, E.A. Davis, and P.A. Weaver, "Eco-friendly attitudes, barriers to participation, and differences in behavior at green hotels", Cornell Hosp. Q., vol. 55, no. 1, pp. 89-99, 2014.
[http://dx.doi.org/10.1177/1938965513504483]
[24]
G.R. Iyer, and L. Jarvis, "CSR adoption in the multinational hospitality context A review of representative research and avenues for future research", Int. J. Contemp. Hosp. Manag., vol. 31, no. 6, pp. 2376-2393, 2019.
[http://dx.doi.org/10.1108/IJCHM-06-2018-0451]
[25]
P. Martínez, A. Pérez, and I. Rodríguez del Bosque, "Exploring the role of CSR in the organizational identity of hospitality companies: A case from the spanish tourism industry", J. Bus. Ethics, vol. 124, no. 1, pp. 47-66, 2014.
[http://dx.doi.org/10.1007/s10551-013-1857-1]
[26]
V. Abaeian, K. W. Khong, K. K. Yeoh, and S. McCabe, Motivations of undertaking CSR initiatives by independent hotels: A holistic approach. Int. J. Contemp. Hosp. Manag., vol. 31, no. 6, pp. 2468-2487, 2019.
[http://dx.doi.org/10.1108/IJCHM-03-2018-0193]
[27]
A. K. F. Wong, and K. S. Sam, "Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective", Int. J. Hospit. Manag., vol. 87, p. 102507, 2020.
[http://dx.doi.org/10.1016/j.ijhm.2020.102507]
[28]
F. Buffa, M. Franch, and D. Rizio, "Environmental management practices for sustainable business models in small and medium sized hotel enterprises", J. Clean. Prod., vol. 194, pp. 656-664, 2018.
[http://dx.doi.org/10.1016/j.jclepro.2018.05.143]
[29]
K. Nam, C.S. Dutt, P. Chathoth, A. Daghfous, and M.S. Khan, "The adoption of artificial intelligence and robotics in the hotel industry: Prospects and challenges", Electron. Mark., vol. 31, no. 3, pp. 553-574, 2021.
[http://dx.doi.org/10.1007/s12525-020-00442-3]
[30]
T.N. Gladwin, J.J. Kennelly, and T.S. Krause, "Shifting paradigms for sustainable development: Implications for management theory and research", Acad. Manage. Rev., vol. 20, no. 4, pp. 874-907, 1995.
[http://dx.doi.org/10.2307/258959]
[31]
A. Singh, H. Meena, C. Khandelwal, and G. Dangayach, "Sustainability assessment of higher education institutions: A systematic literature review", Eng. Proc, vol. Vol. 37, no. 1, 2023.
[32]
"THE 17 GOALS | Sustainable Development", Available From: https://sdgs.un.org/goals (Accessed Nov 16 2022).
[33]
R. Vinuesa, H. Azizpour, I. Leite, M. Balaam, V. Dignum, S. Domisch, A. Felländer, S.D. Langhans, M. Tegmark, and F. Fuso Nerini, "The role of artificial intelligence in achieving the sustainable development goals", Nat. Commun., vol. 11, no. 1, p. 233, 2020.
[http://dx.doi.org/10.1038/s41467-019-14108-y] [PMID: 31932590]
[34]
I. Buqbil, "Shareholders getting tough on hotel services industry corporate governance", Kn. Ridder Trib. Bus. News, vol. Vol. 1, 2007.
[35]
R. La Porta, F. Lopez-de-Silanes, A. Shleifer, and R. Vishny, "Investor protection and corporate governance", J. Financ. Econ., vol. 58, no. 1-2, pp. 3-27, 2000.
[http://dx.doi.org/10.1016/S0304-405X(00)00065-9]
[36]
S. Kazemian, H.G. Djajadikerta, J. Said, S.M. Roni, T. Trireksani, and M.M. Alam, "Corporate governance, market orientation and performance of Iran’s upscale hotels", Tour. Hosp. Res., vol. 21, no. 3, pp. 344-357, 2021.
[http://dx.doi.org/10.1177/14673584211003644]
[37]
J. Julião, M.C. Gaspar, and B. Tjahjono, "The social, economic, and environmental dimensions of hotel sustainability: Role of consumers", In: Handbook of Research on Driving Industrial Competitiveness With Innovative Design Principles., IGI Global, 2020, pp. 187-204.
[http://dx.doi.org/10.4018/978-1-7998-3628-5.ch013]
[38]
M. Singal, "The link between firm financial performance and investment in sustainability initiatives", Cornell Hosp. Q., vol. 55, no. 1, pp. 19-30, 2014.
[http://dx.doi.org/10.1177/1938965513505700]
[39]
S. Singh, A.B. Singh, M. Kumar, M.L. Meena, and G.S. Dangayach, "Dissimilar metal welds used in AUSC power plant, fabrication and structural integrity issues", IOP Conf. Series Mater. Sci. Eng., vol. 1017, no. 1, p. 012022, 2021.
[http://dx.doi.org/10.1088/1757-899X/1017/1/012022]
[40]
J.M. Eldemerdash, and L.M. Mohamed, "Exploring obstacles of employing environmental practices: The case of Egyptian green hotels", J. Hum. Resour. Hosp. & Tour., vol. 12, no. 3, pp. 243-258, 2013.
[41]
M. Jamaludin, and Z.B. Yusof, "Best practice of green island resorts", Procedia Soc. Behav. Sci., vol. 105, pp. 20-29, 2013.
[http://dx.doi.org/10.1016/j.sbspro.2013.11.003]
[42]
S. Ahmed, and M.F. Joyia, "Northern areas strategy for sustainable development", Int. Union Conserv. Nat. Nat. Resour. Backgr. Pap. Water—Pakistan, North. Areas Program, vol. Vol. 67, 2003.
[43]
C. Gendron, "Le développement durable comme compromis: la modernisation écologique de l’économie à l’ère de la mondialisation", In: La modernisation écologique de l'économie à l'ère de la mondialisation, 2006, p. 294.
[44]
T.H. Davenport, and R. Ronanki, "Artificial intelligence for the real world", Harv. Bus. Rev., vol. 96, no. 1, pp. 108-116, 2018.
[45]
"Robotics in Hospitality: How Will It Impact Guests?", Available From: https://www.socialtables.com/blog/hospitality-technology/robotics-experience/ (Accessed Nov. 15, 2022).
[46]
"Launch of our 2018 global study on ai in the hospitality industry - mazars group", Available From: https://www.mazars.com/Home/About-us/News-publications-and-media/Our-publications/Surveys-and-studies/2018-Global-Study-on-AI-in-Hospitality (Accessed Nov 16 2022)
[47]
"The impact of ai on the hospitality industry | by willa zhou | towards data science", Available From: https://towardsdatascience.com/the-impact-of-ai-on-the-hospitality-industry-8ba7adb66be (Accessed Nov. 16 2022).
[48]
"IHG CEO disscusses company’s progress on loyalty, concerto | hospitality technology", Available From: https://hospitalitytech.com/ihg-ceo-disscusses-companys-progress-loyalty-concerto (Accessed Nov. 16 2022).
[49]
"How AI and data science improve hospitality industry | altexSoft", Available From: https://www.altexsoft.com/blog/datascience/how-the-hospitality-industry-uses-performance-enhancing-artificial-intelligence-and-data-science/ (Accessed Nov 16 2022).
[50]
"Stories from hilton - hilton press center", Available From: https://stories.hilton.com/ (Accessed Nov. 16 2022).
[51]
"Take look inside alibaba’s high-tech ‘hotel of the future,’ which is run almost entirely by robots | business insider india", Available From: https://www.businessinsider.in/tech/news/take-look-inside-alibabas-high-tech-hotel-of-the-future-which-is-run-almost-entirely-by-robots/articleshow/71445793.cms (Accessed Nov 16 2022).
[52]
V.W.S. Tung, and R. Law, "The potential for tourism and hospitality experience research in human-robot interactions", Int. J. Contemp. Hosp. Manag., vol. 29, no. 10, pp. 2498-2513, 2017.
[http://dx.doi.org/10.1108/IJCHM-09-2016-0520]
[53]
"Starwood taps machine learning to dynamically price hotel rooms | CIO", Available From: https://www.cio.com/article/241088/starwood-taps-machine-learning-to-dynamically-price-hotel-rooms.html(Accessed Nov 16 2022).
[54]
O.F. Aladag, M.A. Köseoglu, B. King, and F. Mehraliyev, "Strategy implementation research in hospitality and tourism: Current status and future potential", Int. J. Hospit. Manag., vol. 88, no. May, p. 102556, 2020.
[http://dx.doi.org/10.1016/j.ijhm.2020.102556] [PMID: 32390680]
[55]
G. Gaurav, A. Bihari Singh, S. Mistry, S. Gupta, G.S. Dangayach, and M.L. Meena, "Recent progress of scientific research on life cycle assessment", Mater. Today Proc., vol. 47, pp. 3161-3170, 2021.
[http://dx.doi.org/10.1016/j.matpr.2021.06.208]
[56]
R.M. Fenitra, A. Abbas, D. Ekowati, and F. Suhairidi, "Strategic intent and strategic leadership: A review perspective for post-COVID-19 tourism and hospitality industry recovery", Emerald Handb., Destin. Recover. Tour. Hosp., pp. 23-44, 2022.
[57]
J. Bulchand-Gidumal, Impact of artificial intelligence in travel, tourism, and hospitality.Handbook of e-Tourism., Springer, 2022, pp. 1943-1962.
[http://dx.doi.org/10.1007/978-3-030-48652-5_110]
[58]
S. Gössling, D. Scott, and C.M. Hall, "Pandemics, tourism and global change: A rapid assessment of COVID-19", J. Sustain. Tour., vol. 29, no. 1, pp. 1-20, 2021.
[http://dx.doi.org/10.1080/09669582.2020.1758708]
[59]
D. Gursoy, and C. G. Chi, "Effects of COVID-19 pandemic on hospitality industry: Review of the current situations and a research agenda", J. Hosp. Mark. Manag., vol. 29, no. 5, pp. 527-529, 2020.
[http://dx.doi.org/10.1080/19368623.2020.1788231]
[60]
"Sustainability in hospitality: How industry leaders can help | ucf online", Available From: https://www.ucf.edu/online/hospitality/news/sustainability-in-hospitality-why-it-is-important-and-how-industry-leaders-can-help/ (Accessed Jan 12 2022).
[61]
D. Mahachi, L.L. Mokgalo, and J. Pansiri, "Exploitation of renewable energy in the hospitality sector: Case studies of Gaborone Sun and the Cumberland Hotel in Botswana", Int. J. Hosp. & Int. J. Hosp. Tour. Adm., vol. 16, no. 4, pp. 331-354, 2015.
[http://dx.doi.org/10.1080/15256480.2015.1090253]
[62]
P. Bohdanowicz, and P. Zientara, "Corporate social responsibility in hospitality: Issues and implications. A case study of Scandic", Scand. J. Hosp. Tour., vol. 8, no. 4, pp. 271-293, 2008.
[http://dx.doi.org/10.1080/15022250802504814]
[63]
J. Carlsen, D. Getz, and J. Ali-Knight, "The environmental attitudes and practices of family businesses in the rural tourism and hospitality sectors", J. Sustain. Tour., vol. 9, no. 4, pp. 281-297, 2001.
[http://dx.doi.org/10.1080/09669580108667403]
[64]
N. Stylos, and C. Vassiliadis, "Differences in sustainable management between four: And five-star hotels regarding the perceptions of three-pillar sustainability", J. Hosp. Mark. Manag., vol. 24, no. 8, pp. 791-825, 2015.
[http://dx.doi.org/10.1080/19368623.2015.955622]
[65]
U. Martini, and F. Buffa, "Local networks, stakeholder dynamics and sustainability in tourism. Opportunities and limits in the light of stakeholder theory and SNA", Sinergie Ital. J. Manag., vol. 33, no. Jan-Apr, pp. 113-130, 2015.
[66]
M.D. López-Gamero, J.F. Molina-Azor, and E. Claver-Cortes, "The relationship between managers’ environmental perceptions, environmental management and firm performance in Spanish hotels: a whole framework", Int. J. Tour. Res., vol. 13, no. 2, pp. 141-163, 2011.
[67]
X. Xu, and D. Gursoy, "Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors", Int. J. Hospit. Manag., vol. 49, pp. 105-116, 2015.
[http://dx.doi.org/10.1016/j.ijhm.2015.06.003]
[68]
N. Jarvis, C. Weeden, and N. Simcock, "The benefits and challenges of sustainable tourism certification: A case study of the Green Tourism Business Scheme in the West of England", J. Hosp. Tour. Manag., vol. 17, no. 1, pp. 83-93, 2010.
[http://dx.doi.org/10.1375/jhtm.17.1.83]
[69]
R. Lozano, "A holistic perspective on corporate sustainability drivers", Corp. Soc. Resp. Environ. Manag., vol. 22, no. 1, pp. 32-44, 2015.
[http://dx.doi.org/10.1002/csr.1325]
[70]
M.J. Álvarez Gil, J. Burgos Jiménez, and J.J. Céspedes Lorente, "An analysis of environmental management, organizational context and performance of Spanish hotels", Omega, vol. 29, no. 6, pp. 457-471, 2001.
[http://dx.doi.org/10.1016/S0305-0483(01)00033-0]
[71]
M.N. Best, and B. Thapa, "Motives, facilitators and constraints of environmental management in the Caribbean accommodations sector", J. Clean. Prod., vol. 52, pp. 165-175, 2013.
[http://dx.doi.org/10.1016/j.jclepro.2013.03.005]
[72]
J. Llach, J. Perramon, M.M. Alonso-Almeida, and L. Bagur-Femenías, "Joint impact of quality and environmental practices on firm performance in small service businesses: An empirical study of restaurants", J. Clean. Prod., vol. 44, pp. 96-104, 2013.
[http://dx.doi.org/10.1016/j.jclepro.2012.10.046]
[73]
E.S.W. Chan, and R. Hawkins, "Attitude towards EMSs in an international hotel: An exploratory case study", Int. J. Hospit. Manag., vol. 29, no. 4, pp. 641-651, 2010.
[http://dx.doi.org/10.1016/j.ijhm.2009.12.002]
[74]
J.M. Rodríguez-Antón, M. del Mar Alonso-Almeida, M.S. Celemín, and L. Rubio, "Use of different sustainability management systems in the hospitality industry. The case of Spanish hotels", J. Clean. Prod., vol. 22, no. 1, pp. 76-84, 2012.
[http://dx.doi.org/10.1016/j.jclepro.2011.09.024]
[75]
O. Kyriakidou, and J. Gore, "Learning by example", Benchmarking, vol. 12, no. 3, pp. 192-206, 2005.
[http://dx.doi.org/10.1108/14635770510600320]
[76]
M. del Mar Alonso-Almeida, "Water and waste management in the Moroccan tourism industry: The case of three women entrepreneurs", Womens Stud. Int. Forum, vol. 35, no. 5, pp. 343-353, 2012.
[http://dx.doi.org/10.1016/j.wsif.2012.06.002]
[77]
M.M. Alonso-Almeida, L. Bagur-Femenias, J. Llach, and J. Perramon, "Sustainability in small tourist businesses: The link between initiatives and performance", Curr. Issues Tour., vol. 21, no. 1, pp. 1-20, 2018.
[http://dx.doi.org/10.1080/13683500.2015.1066764]
[78]
R. Hillary, Evaluation of study reports on the barriers, opportunities and drivers for small and medium sized enterprises in the adoption of environmental management systems. Network for Environmental Management and Auditing London, J. Clean. Prod., vol. 12. Elsevier, 1999, no. 6, pp. 561-569.
[79]
"What are the barriers to implementing environmental practices in the", Available From: https://www.yumpu.com/en/document/view/33983226/what-are-the-barriers-to-implementing-environmental-practices-in-the- (Accessed Nov. 25 2021).
[80]
S. Gössling, C.B. Hansson, O. Hörstmeier, and S. Saggel, "Ecological footprint analysis as a tool to assess tourism sustainability", Ecol. Econ., vol. 43, no. 2-3, pp. 199-211, 2002.
[http://dx.doi.org/10.1016/S0921-8009(02)00211-2]
[81]
C. Visvanathan, and S. Kumar, "Issues for better implementation of cleaner production in Asian small and medium industries", J. Clean. Prod., vol. 7, no. 2, pp. 127-134, 1999.
[http://dx.doi.org/10.1016/S0959-6526(98)00050-X]
[82]
J. Ángel del Brío, B. Junquera, and M. Ordiz, "Human resources in advanced environmental approaches–a case analysis", Int. J. Prod. Res., vol. 46, no. 21, pp. 6029-6053, 2008.
[http://dx.doi.org/10.1080/00207540701352094]
[83]
F. Ebinger, M. Goldbach, and U. Schneidewind, Greening supply chains: A competence-based perspective., Greening the supply chain.. Springer, 2006, pp. 251-269.
[http://dx.doi.org/10.1007/1-84628-299-3_14]
[84]
M. Brown, "Environmental policy in the hotel sector: Green strategy or stratagem?", Int. J. Contemp. Hosp. Manag., vol. 8, no. 3, pp. 18-23, 1996.
[http://dx.doi.org/10.1108/09596119610115961]
[85]
F. Barnes, "A sustainable future starts in the present", Cater. Hotelk., vol. 197, no. 449, pp. 5-37, 2007.
[86]
N.A. Tzschentke, D. Kirk, and P.A. Lynch, "Going green: Decisional factors in small hospitality operations", Int. J. Hospit. Manag., vol. 27, no. 1, pp. 126-133, 2008.
[http://dx.doi.org/10.1016/j.ijhm.2007.07.010]
[87]
M. Bergin, "Go green and keep out of the red", Hotel Cater. Rev, 2008.
[88]
"Welcome to beanfield | beanfield metroconnect", Available From: https://www.beanfield.com/epiknetworks/ (Accessed Nov. 27, 2022).
[89]
N. Samala, B. S. Katkam, R. S. Bellamkonda, and R. V. Rodriguez, "Impact of AI and robotics in the tourism sector: A critical insight", J. Tour. Futur., 2020.
[90]
J. Mair, B.W. Ritchie, and G. Walters, "Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: A narrative review", Curr. Issues Tour., vol. 19, no. 1, pp. 1-26, 2016.
[http://dx.doi.org/10.1080/13683500.2014.932758]
[91]
S. Shamim, S. Cang, and H. Yu, "Impact of knowledge oriented leadership on knowledge management behaviour through employee work attitudes", Int. J. Hum. Resour. Manage., vol. 30, no. 16, pp. 2387-2417, 2019.
[http://dx.doi.org/10.1080/09585192.2017.1323772]
[92]
F. Jabeen, S. Al Zaidi, and M.H. Al Dhaheri, "Automation and artificial intelligence in hospitality and tourism", Tour. Rev., 2021.
[93]
I.O. Davronov, "“Economic Development Mechanisms of Innovative Services in Bukhara Hotels,” Int. J. Business", Technol. Organ. Behav., vol. 1, no. 6, pp. 500-509, 2021.
[94]
I. Tussyadiah, "A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism", Ann. Tour. Res., vol. 81, p. 102883, 2020.
[http://dx.doi.org/10.1016/j.annals.2020.102883]
[95]
C.A. Enz, and J.A. Siguaw, "Revisiting the best of the best: Innovations in hotel practice", Cornell Hotel Restaur. Adm. Q., vol. 44, no. 5-6, pp. 115-123, 2003.
[http://dx.doi.org/10.1177/001088040304400516]
[96]
D.N. Trung, and S. Kumar, "Resource use and waste management in Vietnam hotel industry", J. Clean. Prod., vol. 13, no. 2, pp. 109-116, 2005.
[http://dx.doi.org/10.1016/j.jclepro.2003.12.014]
[97]
J. Pereira-Moliner, E. Claver-Cortés, J.F. Molina-Azorín, and J. José Tarí, "Quality management, environmental management and firm performance: direct and mediating effects in the hotel industry", J. Clean. Prod., vol. 37, pp. 82-92, 2012.
[http://dx.doi.org/10.1016/j.jclepro.2012.06.010]
[98]
V. Filimonau, J. Dickinson, D. Robbins, and M.V. Reddy, "The role of ‘indirect’ greenhouse gas emissions in tourism: Assessing the hidden carbon impacts from a holiday package tour", Transp. Res. Part A Policy Pract., vol. 54, pp. 78-91, 2013.
[http://dx.doi.org/10.1016/j.tra.2013.07.002]
[99]
A. El Hanandeh, "Quantifying the carbon footprint of religious tourism: The case of Hajj", J. Clean. Prod., vol. 52, pp. 53-60, 2013.
[http://dx.doi.org/10.1016/j.jclepro.2013.03.009]
[100]
L. Bagur-Femenias, J. Llach, and M. del Mar Alonso-Almeida, "Is the adoption of environmental practices a strategical decision for small service companies?", Manage. Decis., vol. 51, no. 1, pp. 41-62, 2013.
[http://dx.doi.org/10.1108/00251741311291300]
[101]
P. Bertoldi, and B. Atanasiu, "Characterization of residential lighting consumption in the enlarged European Union and policies to save energy", Int. J. Green Energy, vol. 5, no. 1-2, pp. 15-34, 2008.
[http://dx.doi.org/10.1080/15435070701839397]
[102]
H. Han, and S.S. Hyun, "Eliciting customer green decisions related to water saving at hotels: impact of customer characteristics", J. Sustain. Tour., vol. 26, no. 8, pp. 1437-1452, 2018.
[http://dx.doi.org/10.1080/09669582.2018.1458857]
[103]
V. Mohan, B. Deepak, and S. Mona, "Reduction and management of waste in hotel industries", Int. J. Eng. Res. Appl., vol. 7, no. 7, pp. 34-37, 2017.
[http://dx.doi.org/10.9790/9622-0707103437]
[104]
R. Brau, A.E. Scorcu, and L. Vici, "Assessing visitor satisfaction with tourism rejuvenation policies: The case of Rimini, Italy", J. Environ. Plann. Manage., vol. 52, no. 1, pp. 25-42, 2009.
[http://dx.doi.org/10.1080/09640560802504621]
[105]
A. Agrawal, J. Gans, and A. Goldfarb, Prediction machines: The simple economics of artificial intelligence., Harvard Business Press, 2018, p. 304.
[106]
O. Vermesan, and J. Bacquet, Cognitive hyperconnected digital transformation: Internet of things intelligence evolution., River Publishers, 2017.
[107]
D. Buhalis, T. Harwood, V. Bogicevic, G. Viglia, S. Beldona, and C. Hofacker, "Technological disruptions in services: Lessons from tourism and hospitality", J. Serv. Manag., vol. 30, no. 4, pp. 484-506, 2019.
[http://dx.doi.org/10.1108/JOSM-12-2018-0398]
[108]
L.A. Kasiri, K.T. Guan Cheng, M. Sambasivan, and S.M. Sidin, "Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty", J. Retailing Consum. Serv., vol. 35, pp. 91-97, 2017.
[http://dx.doi.org/10.1016/j.jretconser.2016.11.007]
[109]
V. Magnini, E.D. Honeycutt Jr, and S.K. Hodge, "Data mining for hotel firms: Use and limitations", Cornell Hotel Restaur. Adm. Q., vol. 44, no. 2, pp. 94-105, 2003.
[http://dx.doi.org/10.1016/S0010-8804(03)90022-X]
[110]
B. Peterson, What is cultural intelligence?, FrancoAngeli, 2010.
[111]
E.S.W. Chan, "Barriers to EMS in the hotel industry", Int. J. Hospit. Manag., vol. 27, no. 2, pp. 187-196, 2008.
[http://dx.doi.org/10.1016/j.ijhm.2007.07.011]
[112]
E. Mingotto, F. Montaguti, and M. Tamma, "Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry", Electron. Mark., vol. 31, no. 3, pp. 493-510, 2021.
[http://dx.doi.org/10.1007/s12525-020-00439-y]
[113]
"What’s the impact of artificial intelligence in the hotel industry", Available From: https://www.hospitalitynet.org/news/4110360. html (Accessed Nov 27 2022).
[114]
S. Guan, and T. Zhao, "Hotel management system.", C.N. Patent 102622712A, 2022.
[115]
T.W. Sweny, "System and Method for Evaluating and Reserving Rooms", U.S. Patent 20060015376A1, 2019.
[116]
R. Salemon, "Enclosure with instant check-in system.", U.S. Patent 4258632A, 2018.
[117]
M. Gong, Y. Gao, L. Koh, C. Sutcliffe, and J. Cullen, "The role of customer awareness in promoting firm sustainability and sustainable supply chain management", Int. J. Prod. Econ., vol. 217, pp. 88-96, 2019.
[http://dx.doi.org/10.1016/j.ijpe.2019.01.033]
[118]
M. Millar, and S. Baloglu, "Hotel guests’ preferences for green guest room attributes", Cornell Hosp. Q., vol. 52, no. 3, pp. 302-311, 2011.
[http://dx.doi.org/10.1177/1938965511409031]
[119]
H. Han, "Consumer behavior and environmental sustainability in tourism and hospitality: a review of theories, concepts, and latest research", J. Sustain. Tour., vol. 29, no. 7, pp. 1021-1042, 2021.
[http://dx.doi.org/10.4324/9781003256274-1]
[120]
J.S. Horng, C.H.S. Liu, S.F. Chou, C.Y. Tsai, and D.C. Hu, "Developing a sustainable service innovation framework for the hospitality industry", Int. J. Contemp. Hosp. Manag., vol. 30, no. 1, pp. 455-474, 2018.
[http://dx.doi.org/10.1108/IJCHM-12-2015-0727]
[121]
J.S. Lee, K.J. Back, and E.S.W. Chan, "Quality of work life and job satisfaction among frontline hotel employees", Int. J. Contemp. Hosp. Manag., vol. 27, no. 5, pp. 768-789, 2015.
[http://dx.doi.org/10.1108/IJCHM-11-2013-0530]
[122]
J.S. Horng, C.H. Liu, S.F. Chou, C.Y. Tsai, and Y.C. Chung, "From innovation to sustainability: Sustainability innovations of eco-friendly hotels in Taiwan", Int. J. Hospit. Manag., vol. 63, pp. 44-52, 2017.
[http://dx.doi.org/10.1016/j.ijhm.2017.02.005]
[123]
X. Font, "Environmental certification in tourism and hospitality: progress, process and prospects", Tour. Manage., vol. 23, no. 3, pp. 197-205, 2002.
[http://dx.doi.org/10.1016/S0261-5177(01)00084-X]
[124]
H. Oh, B.Y. Kim, and J.H. Shin, "Hospitality and tourism marketing: Recent developments in research and future directions", Int. J. Hospit. Manag., vol. 23, no. 5, pp. 425-447, 2004.
[http://dx.doi.org/10.1016/j.ijhm.2004.10.004]
[125]
K.H. Kang, S. Lee, and C. Huh, "Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry", Int. J. Hospit. Manag., vol. 29, no. 1, pp. 72-82, 2010.
[http://dx.doi.org/10.1016/j.ijhm.2009.05.006]
[126]
F. Okumus, "Can hospitality researchers contribute to the strategic management literature?", Int. J. Hospit. Manag., vol. 21, no. 2, pp. 105-110, 2002.
[http://dx.doi.org/10.1016/S0278-4319(01)00033-0]
[127]
D. Gursoy, I. Rahman, and N. Swanger, "Industry’s expectations from hospitality schools: What has changed?", J. Hosp. Tour. Educ., vol. 24, no. 4, pp. 32-42, 2012.
[http://dx.doi.org/10.1080/10963758.2012.10696679]
[128]
R. Amado dos Santos, M.P. Méxas, M.J. Meiriño, M.C. Sampaio, and H.G. Costa, "Criteria for assessing a sustainable hotel business", J. Clean. Prod., vol. 262, p. 121347, 2020.
[http://dx.doi.org/10.1016/j.jclepro.2020.121347]
[129]
A. Kasim, D. Gursoy, F. Okumus, and A. Wong, "The importance of water management in hotels: A framework for sustainability through innovation", J. Sustain. Tour., vol. 22, no. 7, pp. 1090-1107, 2014.
[http://dx.doi.org/10.1080/09669582.2013.873444]
[130]
W. Li, T.A. Bhutto, W. Xuhui, Q. Maitlo, A.U. Zafar, and N. Ahmed Bhutto, "Unlocking employees’ green creativity: The effects of green transformational leadership, green intrinsic, and extrinsic motivation", J. Clean. Prod., vol. 255, p. 120229, 2020.
[http://dx.doi.org/10.1016/j.jclepro.2020.120229]
[131]
M. Preziosi, P. Tourais, A. Acampora, N. Videira, and R. Merli, "The role of environmental practices and communication on guest loyalty: Examining EU-Ecolabel in Portuguese hotels", J. Clean. Prod., vol. 237, p. 117659, 2019.
[http://dx.doi.org/10.1016/j.jclepro.2019.117659]

Rights & Permissions Print Cite
© 2024 Bentham Science Publishers | Privacy Policy